Frequently Asked Questions (FAQs) – YEFU® 🏡✨
1. What materials are YEFU® outdoor furniture made of? 🌱♻️
YEFU® furniture is crafted from high-quality HIPS poly lumber, known for its durability, weather resistance, and eco-friendliness. Our HIPS material is designed to withstand outdoor conditions without fading, cracking, or rotting, ensuring long-lasting comfort and style.
2. Is YEFU® furniture weather-resistant? ☀️🌧️❄️
Yes! Our products are built to withstand rain, sun, snow, and humidity. They are UV-resistant and won’t fade, warp, or deteriorate over time, ensuring long-lasting performance.
3. How do I clean and maintain my YEFU® furniture? 🧼🪣
Cleaning is simple! Just wipe with a damp cloth and mild soap. For tougher stains, use a soft brush with water and dish soap. No painting, sealing, or staining needed—our furniture stays beautiful with minimal maintenance!
4. Does YEFU® furniture require assembly? 🛠️🔧
Most of our products come with easy-to-follow assembly instructions and necessary hardware. Assembly is straightforward and typically takes less than 20 minutes.
5. What is the return and refund policy? 🔄💰
We offer a 30-day worry-free return policy. If you’re not 100% satisfied, you can return your item in its original condition for a full refund. Damaged, defective, or mis-shipped items are also eligible for a full refund. Please contact us before returning any items.
6. How long does shipping take? 🚚📦
Shipping times vary depending on your location:
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🇺🇸 U.S.: 7-12 days
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🇦🇺 Australia: 7-14 days
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🇨🇦 Canada: 7-15 days
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🇩🇪 Germany: 6-9 days
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🇮🇹 Italy: 7-13 days
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🌎 Other countries: 7-12 days
📢 Please note that shipping delays may occur due to unforeseen circumstances.
7. Can I track my order? 📍🔍
Yes! Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package on the carrier’s website.
8. Do you offer international shipping? 🌍✈️
Yes! We ship to multiple countries worldwide. Shipping fees and delivery times vary based on location. If you’re unsure whether we ship to your area, feel free to contact us.
9. Can I customize my order? 🎨🛋️
Yes! We offer customization options for bulk orders, including logo engraving and color customization. Please contact us for more details.
10. Do you offer discounts or promotions? 🎉💸
We regularly offer special promotions and discounts. Stay updated by subscribing to our newsletter 📩 or checking our website for the latest deals.
📞 For any further questions, feel free to contact us—our team is happy to help! 😊