Order Processing Time

Order processing time refers to the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Typically, orders are shipped within 1-2 business days after confirmation/payment. Orders placed on weekends may experience delays.
Our warehouse operates only during standard business hours from Monday to Friday, excluding holidays. In such cases, we make every effort to minimize shipping delays.
Our warehouse address is: 12178 4th Street, Rancho Cucamonga, CA 91730, United States. We ship from our local warehouse in the United States.

Shipping Costs & Transit Times

• Free shipping is available only for the continental United States (excluding Alaska, Hawaii, Puerto Rico, and other U.S. affiliated islands).

• We do not offer delivery services to U.S. affiliated islands.

Total Delivery Time = Processing Time + Shipping Time (depending on your location).

Tracking

• Once your order has been shipped, you will receive an email containing the tracking number (the tracking number will be activated within 24 hours). Please note that this process may be delayed during promotions or holidays.

• Tracking information may take 48 to 72 hours to update.

• If you are unable to track your package, please contact us, and we will resolve the issue within 48 hours.

• Once your order has been shipped, we will send you a shipping confirmation email, allowing you to track the status of your package.

For customers who choose economy shipping, you can track your order through the following websites:

• Trackingmore

• Or directly on the courier’s official website.

Delivery Delays

If your order is delayed, please contact us via email at support@yefuweb.com, and we will promptly check the status with the shipping carrier. Thank you for your understanding and support.

Order Cancellations

• If you contact us promptly after your purchase, we can cancel your order. If your payment has been completed and the package has not yet been shipped, you can cancel your order before delivery, and we will issue a full refund.

• Once the package has been shipped, the order cannot be canceled.

Taxes

1. Sales Tax
   Sales tax is already included in the price displayed on the website.

2. Import Duties & Taxes
   Import duties and taxes may apply to international orders upon arrival in the destination country. These fees vary by country, and Yefu encourages you to be aware of these potential costs before placing an order. These fees are not paid to Yefu nor set by Yefu; they are determined and paid to your country’s government in accordance with import/export regulations.

Yefu does not refund any fees or costs for international orders confiscated by customs or other government agencies. Packages are marked with the value of the item as paid by the customer, in compliance with international postal regulations.

For any questions regarding refunds and returns, please contact us at support@yefuweb.com.